Steps to Charge your EV

Step 1

Download/open the Rebolt app on your phone.

Step 2

Scan the QR code on the charger using the Rebolt app

Step 3

Plug in the charging connector, select the duration/amount, and start a session

Step 4

Payment is automatically debited from your wallet when the session ends

Important Points to Note

Avoid being seated in/on your vehicle when the charging session is in progress.

Refer to the vehicle user manual and use the right charger for your vehicle. The charger should plug in/out with ease. Do not force fit.

Do not start charging if you notice any damage in any part of the charger or the cable..

Always unplug the charging connected after the session has ended.

Ensure that the charging gun is placed back in the holder after the session has ended. Please do not leave the gun on the ground or any other place.

To ensure you follow safe procedures, avoid any distractions while connecting and disconnecting the charger.

Avoid using your mobile phone at the charging station.

Do not charge your vehicle in case of fire or water flooding at the charge station.

Frequently Asked Questions (FAQs)

What is Rebolt?

Rebolt is an Electric Vehicle (EV) charging network focused on setting up community EV charging stations in apartment complexes and destination hotels/resorts.

What can I do with the Rebolt app?

The Rebolt app gives you quick & easy access to all Rebolt charge stations. You can find the nearest Rebolt charge station, book a slot in advance or drive in to start charging immediately. You can track your charging session and pay for it as soon as your are done charging. You can also manage your wallet, track your credits, view your booking & payment history and more.

Where can I find Rebolt charge stations?

You will generally find Rebolt charging stations in apartment complexes and hotels/resorts in tourist destinations. Apart from this, we also have setups in malls, sports complexes, and other public places.

How long will it take to charge my EV using Rebolt?

The time taken to charge your EV totally depends on the battery of your vehicle and rate at which it charges. With our 7 kW chargers, it will typically take around 5-10 hours to fully charge most of the fast-moving electric cars in India. With our 3.3 kW chargers, charging your two-wheeler is a matter of 4-5 hours.

How can I pay for my charging sessions?

Payments for charging sessions are made via the Rebolt wallet. You can add money to your Rebolt wallet using various methods such as Credit Card, Debit Card, Net Banking, UPI, and other Wallets. You may also use Bolts (charging credits) in your account to pay for any charging sessions, if available.

Can I book a slot in advance?

Yes, you can book a slot in any of our charging stations 30 days in advance, provided the host has enabled advance booking of slots at the location.

Explain the steps for charging my vehicle when I am at a Rebolt charge station?

1. Click on the CHARGE menu in your app
2. Scan the QR code available at the Charging Station or enter the Charging Station code in the textbox
3. Select the duration/amount and click START CHARGING
4. To STOP CHARGING at any time, click on the STOP CHARGING button and unplug your charging connector
5. You will see a confirmation page informing you about the successful completion of your session
6. The total fee payable is automatically debited to your wallet

Where can I find the charger type for my vehicle?

You can find the charger type in the vehicle manufacturer’s service and user manual.

Is it ok to use Rebolt chargers, as the vehicle manufacturer recommends using their chargers?

Rebolt chargers meet the industry standards required for charging and hence, they are very reliable for charging your vehicle.

What is the difference between AC and DC chargers?

The battery in your vehicle is a DC battery. It is charged with DC current. However, AC is the most available and widely used because of many advantages such as ease of transmission and ease of generation. AC chargers draw AC current from the power lines and feed it to the onboard chargers available in EV vehicles.

The OBCs convert AC to DC current and then charge the batteries available in the vehicle. With DC chargers, AC is converted to DC in the charger, and in turn, DC current is directly supplied to the vehicle batteries. Hence, it can charge your EV quickly as the output voltage and current is higher. DC chargers are good for high-speed charging and are typically used on highways. AC chargers are slower and are better suited for home and public/city charging.

Can I sit in/on the vehicle when the vehicle is charging?

For safety purposes, it is recommended not to sit inside/on your vehicle when it is charging.

There is an emergency, and I need to stop charging immediately. What can I do?

You could press the emergency button on the charger and immediately get in touch with the host. In case you notice a fire, please use the fire extinguisher nearby (if available) or seek help from the host.

There is a bug in the software, and I want to report the same. How can I do it?

Please send an email to support@reboltnetwork.com or use the 'Raise an Issue' option available in your app menu.

What are the different types of charges applicable for charging my EV?

'Charging Fee' shall mean such amount in Indian Rupees, which is reflected on the Application, as the fare payable for the energy consumption during an EV Charging Session. The Fare shall be inclusive of all applicable taxes on the Fare, if any.

'Parking Fee' shall mean the fee payable by the Customer to Rebolt for the duration the vehicle is parked in the Charge Station during the Charging Session. The Parking Fee shall be inclusive of all applicable taxes on the Parking Fee, if any.

'Idling Fee' shall mean the fee payable by the Customer to Rebolt for the duration the vehicle is parked in the Charge Station after the Charging Session has ended. The Idling Fee shall be inclusive of all applicable taxes on the Idling Fee, if any.

To know the exact charges for a location, please see the charges displayed on the location details screen or the charge screen.

My payment got deducted, but the vehicle was not charged. Whom can I contact?

For any payment-related issues, please chat with our team using the 'Chat with us' option available in the Rebolt app or raise a ticket using the 'Raise an issue' option in the app.

The charger seems completely off and is not charging. What can I do?

The mains or the MCB near/on the charger may be switched off. Hence, you may not be able to start the charging session with your app. Please contact the host to switch on the charger.

How do I contact Rebolt support?

Please use the 'Chat with us' option available in the app menu and on the charging screen (in case of an active charging session). In case we are unavailable on chat, please use the 'Raise an issue' menu in the app to raise a support ticket, and we will respond to you at the earliest.